GENERAL TERMS AND CONDITIONS

GENERAL TERMS AND CONDITIONS

CENTRE POINT Danang Hotel & Residence

A. INTRODUCTION

1. These General Terms and Conditions are issued by Hai Van Thanh Dat Joint Stock Company to ensure safety and order and to protect the lawful rights and interests of customers (“Guests”) while they use the services of CENTRE POINT Danang Hotel & Residence (the “Hotel”).

2. The Hotel’s Management and all employees are responsible for implementing these regulations and assisting Guests in complying with them, in order to maintain a safe and civilized accommodation environment and provide Guests with the best possible experience.

3. These General Terms and Conditions may be amended or supplemented from time to time to improve service quality and the Guest experience. The updated version will be published on the official website of CENTRE POINT Danang Hotel & Residence.

B. GENERAL REGULATIONS

1. Eligibility to Use Services and Guest Information

Guests making reservations and using the Hotel’s services must be at least 18 years old and have full civil legal capacity under Vietnamese law.
Personal information provided by Guests must be accurate, complete, and truthful. The Hotel shall not be responsible for any issues arising from inaccurate, incomplete, or falsified information provided by a Guest.
All Guests staying at the Hotel must present valid identification documents in accordance with applicable residence regulations and the requirements of the competent authorities.
Guests must comply with Vietnamese law, fire safety and prevention requirements, security and public-order rules, hygiene requirements, and all other Hotel regulations throughout their stay.

2. Conduct and Dress Code

Guests are kindly requested to behave courteously and show respect to Hotel employees and other Guests.
Please observe the first-come, first-served principle. Priority should be given to pregnant women, older persons, persons with disabilities, and anyone requiring special assistance.
Making excessive noise, shouting, arguing, disturbing public order, or engaging in inappropriate behavior in public areas is prohibited.
Guests must not place their feet on, or rest them against, chairs, tables, equipment, or furnishings in public areas.
Guests are responsible for supervising and looking after children when using the Hotel’s shared areas and facilities.
Guests are requested to wear appropriate attire in shared areas, especially the lobby, restaurant, swimming pool area, and other public spaces.
Nudity is prohibited in all areas of the Hotel, including nudity involving children.

3. Security, Safety, and Prohibited Items

Bringing weapons, explosives, hazardous chemicals, or any items that may endanger people or property into the Hotel is strictly prohibited.
All unlawful activities within the Hotel are strictly prohibited, including gambling; prostitution; the use, possession, or sale of drugs and other substances prohibited by law; fighting or physical assaults; property damage; and any other acts that violate Vietnamese law.
Guests shall be fully responsible under the law and to the Hotel for any violations committed by them.
Pets and other animals are not permitted in the Hotel unless the Hotel has given prior written approval.

4. Smoking Policy

Smoking is strictly prohibited in all public areas throughout the Hotel.
Smoking is strictly prohibited in guest rooms and on balconies.
If a Guest violates the smoking policy, the Hotel reserves the right to charge VND 3,000,000 per violation for cleaning and odor removal.
This fee does not preclude the Hotel from seeking compensation for any actual additional damage incurred, if applicable.

5. Check-in and Check-out

Check-in time: from 14:00.
Check-out time: before 12:00 noon.
Early check-in and late check-out are subject to room availability and may incur additional charges in accordance with the Hotel’s policy in effect at the time.
Visitors must register at Reception and present identification as required by the Hotel.
Visitors may not stay overnight unless the required registration procedures have been completed and applicable charges have been paid.
Visitors must leave the Hotel before 22:00 unless otherwise approved by the Hotel in accordance with its regulations.
The Hotel reserves the right to refuse service or ask a Guest to leave if the Guest appears intoxicated, causes a disturbance, threatens safety, or deliberately violates Hotel regulations, in accordance with applicable law.

6. Occupancy Limits and Visitors

The maximum number of overnight Guests is subject to the occupancy limit for each room type.
Children under 12 years of age must be accompanied by a responsible adult or legal guardian during their stay.

If a Guest receives visitors:

Visitors must register at Reception and present identification.
If visitors enter a guest room, the registered Guest must personally receive them and is responsible for their visitors.
For security reasons, visitors may not enter guest rooms after 22:00 unless they have been registered for an overnight stay in accordance with the Hotel’s procedures.
If a visitor stays overnight, all required accommodation registration procedures must be completed and applicable charges must be paid in accordance with Hotel regulations.

7. Children and Extra Beds

Children:

Children under 6 years of age may stay free of charge when sharing their parents’ bed, limited to one child per room and subject to the room category.
Children aged 6 to under 12 may incur additional breakfast and/or extra-bed charges if requested, in accordance with the current rate schedule.
Children aged 12 and above are charged as adults.
Guests are requested to inform the Hotel in advance when travelling with children so that suitable room arrangements can be made.

Extra beds:

Extra beds may be available in certain room categories, subject to room size and availability.
Extra-bed charges are separate and are not included in the standard room rate unless otherwise specified.
Extra beds are not available in all room categories. Guests are requested to confirm availability with the Hotel before making a reservation.

8. Personal Belongings and Hotel Property

Guests are responsible for safeguarding their personal belongings throughout their stay.
Guests are advised to use the in-room safe to store valuables.
To the extent permitted by law, the Hotel shall not be responsible for belongings that are lost, misplaced, or damaged because a Guest failed to take necessary precautions or did not follow the Hotel’s instructions.
Guests must not remove the Hotel’s property, equipment, or items from the Hotel premises without authorization.
Guests must compensate the Hotel for any loss of or damage to Hotel property or equipment caused by their acts or negligence. Compensation will be determined in accordance with the Hotel’s current schedule of charges for loss or damage.

9. Safety and Energy Use

Guests are requested to lock their room doors and balcony doors when leaving the room.
Please switch off the air conditioning, lights, and electrical appliances when they are not in use.
Do not use electrical appliances for purposes other than those intended or bring appliances that may pose a fire or explosion risk into the room without the Hotel’s approval.
Cooking in rooms/apartments must comply with the Hotel’s instructions and regulations.
Guests are solely responsible for the food safety of any food they prepare themselves.
To the extent permitted by law, the Hotel shall not be responsible for food-safety issues arising from food and/or beverages not supplied by the Hotel.

10. Strong-Smelling Food

Durian and other foods with strong odors may not be brought into the Hotel.
In the event of a violation, the Hotel reserves the right to charge VND 3,000,000 per occurrence for cleaning and odor removal.
This fee does not preclude the Hotel from seeking compensation for any other actual damage incurred, if applicable.

11. Noise Policy

Guests are requested to maintain quiet between 22:00 and 06:00.
After 22:00, please keep television volume at an appropriate level and do not use speakers or music-playing devices at high volume.
Do not talk, gather, or engage in activities that disturb other Guests’ rest.
Noise is considered excessive if it inconveniences other Guests or disrupts the overall peace and order of the Hotel.

12. Swimming Pool and Shared Facilities

Guests are requested to observe the operating hours for the swimming pool and shared facilities as published by the Hotel from time to time.
Operating hours may be adjusted depending on weather conditions, the season, operational requirements, or safety considerations.
Children under 12 must be directly supervised by an adult when using the swimming pool.
Glass bottles, food, and any items that may create a safety hazard are prohibited in the swimming pool area unless permitted by the Hotel.
If a Guest vomits, drops food, or breaks/drops a glass bottle into the swimming pool, a special cleaning and treatment fee of VND 5,000,000 per occurrence may be charged. The Guest must also pay any other actual costs incurred, if applicable.
Guests must use all facilities and equipment only for their intended purposes and follow the Hotel’s safety instructions.

13. Compensation for Damage

Guests are responsible for compensating the Hotel for any damage to or loss of the Hotel’s property, equipment, or facilities caused by the Guest, their companions, or their visitors.
Compensation will be charged according to the Hotel’s current compensation schedule or the actual cost of repair, replacement, and remediation.

14. Privacy and Confidentiality

The Hotel collects, uses, and protects Guests’ personal information in accordance with the Hotel’s Privacy Policy and applicable law.
The Hotel will disclose or share Guest information only where permitted by law or in response to a lawful request from a competent state authority.

15. Intellectual Property

All content, images, designs, logos, trademarks, and information published through the Hotel’s official communication channels are owned by or lawfully used by the Hotel, unless otherwise stated.
Copying, modifying, distributing, or reusing such content for commercial purposes without the Hotel’s prior written approval or other lawful authorization is strictly prohibited.

16. Hotel Responsibilities and Limitation of Liability

The Hotel is responsible for providing services in accordance with the details confirmed and agreed with the Guest.
To the extent permitted by law, the Hotel shall not be liable for losses arising from events beyond its reasonable control, including but not limited to natural disasters, epidemics, fires, interruptions to electricity or water supplies caused by authorities or suppliers, decisions of competent state authorities, and other force majeure events.
Any limitation of liability shall not affect the rights of Guests under mandatory applicable law.

17. Hotel Rights in the Event of a Violation

The Hotel Management may require a Guest to stop any violation and take necessary measures to ensure the safety and security of, and protect the interests of, other Guests.
If a Guest deliberately or seriously violates Hotel regulations, the Hotel may require the Guest to leave the Hotel in accordance with applicable law and relevant policies.
Depending on the nature and severity of the violation, amounts paid for unused services may be non-refundable, to the extent permitted by law.

18. Amendments to the General Terms and Conditions

The Hotel reserves the right to amend or supplement these General Terms and Conditions to reflect operational circumstances, service quality requirements, and applicable law.
Any changes will be published through the Hotel’s official information channels and will take effect from the stated publication/effective date.
Guests are responsible for reviewing and complying with the regulations in effect when using the Hotel’s services.

19. Governing Law and Dispute Resolution

These General Terms and Conditions are governed by and shall be interpreted in accordance with the laws of the Socialist Republic of Vietnam.
Any dispute between a Guest and the Hotel shall first be addressed through negotiation and good-faith cooperation.
If the parties cannot reach an agreement, the dispute shall be resolved by a competent court in accordance with Vietnamese law.

CENTRE POINT Danang Hotel & Residence

Thank you for your cooperation and for complying with the Hotel’s General Terms and Conditions.