一般条項

一般条項

A. INTRODUCTION

1. These General Terms and Conditions are issued by Hai Van Thanh Dat Joint Stock Company to ensure safety, order, and protect the legitimate rights and interests of Customers (“Customers”) during their use of services at CENTRE POINT Danang Hotel & Residence (“Hotel”).

2. The Hotel Management and all staff are responsible for implementing and assisting guests in complying with these regulations, in order to ensure a safe and civilized stay and provide the best possible experience for guests.

3. The General Terms and Conditions may be amended or supplemented from time to time to improve the quality of service and guest experience. The updated version will be published on the official website of CENTRE POINT Danang Hotel & Residence.

B. GENERAL PROVISIONS

1. Terms of service and customer information

Guests booking rooms and using services must be at least 18 years old and possess full legal capacity as stipulated by Vietnamese law.
The personal information provided by guests must be accurate, complete, and truthful. The hotel is not responsible for any issues arising from guests providing false, incomplete, or fraudulent information.
All guests must present valid identification in accordance with the laws on residency and the requirements of the authorities.
Guests are responsible for complying with Vietnamese laws and regulations, including safety, fire prevention, security , hygiene, and other hotel regulations throughout their stay.

2. Behavior and Dress Code

Please behave politely and respectfully towards our staff and other customers.
Adhering to the first-come, first-served principle, priority is given to pregnant women, the elderly, people with disabilities, and those requiring special assistance.
Do not make noise, shout, argue, cause disorder, or engage in uncivilized behavior in public areas.
Do not place your feet or rest your feet on chairs, tables, and other furniture and equipment in public areas.
Guests are responsible for managing and supervising children when using the hotel’s common areas and facilities.
Guests are kindly requested to wear appropriate attire when using common areas, especially the lobby, restaurants, pool area, and other public spaces.
Nudity is not permitted in any area of the Hotel, including by children.

3. Regulations regarding security, safety , and prohibited items.

Bringing weapons, explosives, dangerous chemicals, or any items that could endanger people or property into the hotel is strictly prohibited.
All illegal activities are strictly prohibited within the premises of the Hotel. The following are examples of errors , including : [ Illegible] silver ; Procurement lewd ; History use , store Possession or trafficking of narcotics and related substances. France law Prohibited ; Causes wood , beat each other ; destroy necrosis talent products ; The Other acts that violate Vietnamese law.
Guests are solely responsible to the law and the Hotel for any violations they commit.
Pets and animals are not permitted on the hotel premises, except with written permission from the hotel.

4. Regulations regarding smoking

Smoking is strictly prohibited in all public areas throughout the hotel.
Smoking is strictly prohibited in the guest rooms and on the balcony area.
In the event that a guest violates the smoking policy, the hotel reserves the right to charge a fee of VND 3,000,000 per violation for handling and deodorizing the area.
The above fee does not preclude the right to claim compensation from the Customer for any actual damages incurred, if any.

5. Check-in and check-out procedures

Check-in time: from 14:00.
Check-out time: before 12:00.
Early check-in or late check-out is subject to room availability and may incur additional charges as per the Hotel’s policy at the time of booking.
Visitors must register at the reception desk and present identification as required by the hotel.
Visitors are not permitted to stay overnight without completing the registration process and paying all applicable fees.
Guests must leave the hotel before 10:00 PM, unless otherwise permitted by the hotel in accordance with regulations.
The hotel reserves the right to refuse service or ask guests to leave the hotel if guests show signs of intoxication, cause disturbances, threaten safety, or intentionally violate hotel regulations, in accordance with applicable law.

6. Regulations regarding the number of guests and visitors.

The maximum number of guests allowed per room is determined according to the standards of each room type.
Children under 12 years old must be accompanied by a responsible adult or guardian during their stay.

In the case that the Guest has guests visiting:

Guests must register at the reception desk and present identification.
In the event that guests arrive at the hotel room, the hotel guest must personally greet and be responsible for their guest.
security reasons , guests are not permitted to enter the guest rooms after 10:00 PM, except in cases where they have registered for an overnight stay as per regulations.
If guests stay overnight, they must complete all registration procedures and pay all fees as required by the hotel.

7. Regulations regarding children and extra beds

Children:

Children under 6 years old stay free of charge when sharing a bed with their parents, up to a maximum of one child per room, subject to room category.
Children aged 6 to under 12 may incur additional charges for breakfast and/or an extra bed if requested, according to the current fee schedule.
Children aged 12 and above are counted as adults.
Guests are kindly requested to inform the hotel in advance if they are traveling with children so that the hotel can arrange suitable rooms.

Extra bed:

Some room types may be able to accommodate extra beds depending on room size and availability.
Extra bed charges apply separately and are not included in the standard room rate, unless otherwise stated.
Extra beds are not available for all room types. Guests are kindly requested to confirm with the hotel before making a reservation.

8. Regulations regarding personal property and hotel property.

Guests are responsible for safeguarding their personal belongings throughout their stay.
Guests are advised to use the in-room safe to protect their valuables.
The hotel is not responsible for property lost, misplaced, or damaged due to the guest’s failure to take necessary precautions or follow the hotel’s instructions, to the extent permitted by law.
Guests are not permitted to take any property, equipment, or belongings of the hotel out of the hotel premises without permission.
Guests are responsible for compensating the hotel for any loss or damage to its property or equipment caused by the guest’s fault or actions. The amount of compensation will be determined according to the hotel’s current compensation price/cost list.

9. Regulations on safety and energy use

Guests are kindly requested to lock their room and balcony doors when going out.
Guests are kindly requested to turn off air conditioners, lights, and other electrical appliances when not in use.
Do not misuse electrical appliances or bring any flammable or explosive devices into the room without the hotel’s approval.
Cooking in the room/apartment must comply with the Hotel’s guidelines and regulations.
Guests are solely responsible for the food safety of any dishes they prepare themselves.
safety and hygiene issues arising from food and/or beverages not provided by the hotel, to the extent permitted by law.

10. Regulations regarding foods with strong odors

Do not bring durian or other strongly-smelling foods into the hotel.
In case of violation, the Hotel has the right to charge a cleaning and deodorizing fee of VND 3,000,000 per instance.
The above fee does not preclude the right to claim compensation for other actual damages incurred, if any.

11. Noise Regulations

Guests are kindly requested to maintain quiet between 10:00 PM and 6:00 AM.
After 10 PM, guests are kindly requested to adjust the TV volume to a suitable level and refrain from using speakers or music players at high volume.
Do not talk , gather, or engage in activities that disrupt the rest of other guests.
Noise is considered excessive when it disturbs or affects other guests or the general order of the hotel.

12. Regulations regarding swimming pools and common facilities

Guests are kindly requested to adhere to the operating hours of the swimming pool and other common facilities as announced by the Hotel at any given time.
Operating hours may be adjusted depending on weather conditions, the season, or operational and safety requirements.
Children under 12 years old must be under adult supervision when using the swimming pool.
Bringing glass bottles, food, or any items that pose a safety risk into the pool area is strictly prohibited, unless permitted by the Hotel.
In the event that a guest vomits, drops food, or spills a glass bottle into the pool, they may be charged a cleaning and special handling fee of VND 5,000,000 per incident, and will also be responsible for any other actual expenses incurred.
Guests must use facilities and equipment for their intended purpose and comply with the Hotel’s safety guidelines.

13. Regulations on liability for compensation

Guests are responsible for compensating for any damage, loss, or destruction to the Hotel’s property, equipment, and facilities caused by the Guest or their companions/guests.
Compensation will be applied according to the Hotel’s current compensation price list or based on the actual cost of repairing, replacing, and rectifying the damage.

14. Regulations on information security

Guests’ personal information is collected, used, and protected by the Hotel in accordance with the Hotel’s Privacy Policy and applicable laws and regulations.
The hotel will only provide or share guest information in cases permitted by law or at the legitimate request of a competent government authority.

15. Intellectual Property

All content, images, designs, logos, trademarks, and information published on the Hotel’s official media channels are the property or legally owned and used by the Hotel, unless otherwise noted.
is strictly prohibited without the Hotel’s written approval or without having the legal right to use it.

16. Responsibilities and Limitations of Liability of the Hotel

The hotel is responsible for providing services as confirmed and agreed upon with the guest.
To the extent permitted by law, the Hotel shall not be liable for damages arising from events beyond its reasonable control, including but not limited to natural disasters, epidemics, fires, power/water outages caused by authorities or suppliers, decisions of competent government agencies, and other force majeure events.
The application of limitations on liability does not negate the rights of the Customer under applicable mandatory legal provisions.

17. Hotel’s Rights in Case of Violation

The Hotel Management reserves the right to request guests to cease any infringing behavior and to take necessary measures to ensure the safety, security , and rights of other guests.
In the event that a Guest intentionally or seriously violates the Hotel’s regulations, the Hotel reserves the right to request the Guest to leave the Hotel in accordance with applicable laws and policies.
Depending on the nature and extent of the violation, the Customer may not be entitled to a refund for any unused service payments, within the limits permitted by law.

18. Changes to the General Terms and Conditions

The hotel reserves the right to amend or supplement the General Terms and Conditions to suit its operational situation, service quality, and applicable legal regulations.
The changes will be announced on the Hotel’s official information channels and will take effect at the time of announcement.
Customers are responsible for understanding and complying with the applicable regulations at the time of using the service.

19. Applicable Law and Dispute Resolution

These General Terms and Conditions are governed by and interpreted in accordance with the laws of the Socialist Republic of Vietnam.
Any disputes arising between the Guest and the Hotel will first and foremost be resolved through negotiation and goodwill cooperation.
If the parties are unable to reach an agreement, the dispute will be resolved in a competent court in accordance with Vietnamese law.

CENTER POINT Danang Hotel & Residence

Thank you for your cooperation and for complying with the Hotel’s General Terms and Conditions.